By Ian Watson
The wholesale seize and distribution of data over the past thirty years has created an remarkable desire for companies to control their wisdom resources. wisdom administration (KM) addresses this desire by way of aiding a company to leverage its info assets and data resources by way of "remembering" and making use of its adventure. KM includes the purchase, garage, retrieval, software, iteration, and overview of the information resources of a firm in a managed manner. this present day, firms are utilising KM all through their platforms, from info administration to advertising to human assets. making use of wisdom administration: concepts for construction company thoughts examines why case-based reasoning (CBR) is so well matched for KM. CBR can be utilized to evolve ideas initially designed to unravel difficulties some time past, to deal with new difficulties confronted through the association. This booklet essentially demonstrates how CBR might be effectively utilized to KM difficulties through offering a number of in-depth case-studies. Ian Watson, a widely known researcher in case-based reasoning and writer of the introductory ebook, utilizing CBR: innovations for company platforms has written this booklet particularly for IT managers and data administration approach builders. * presents 7 real-world functions of information administration structures that use case-based reasoning techniques.* offers the technical info had to enforce a data administration system.* bargains insights into the improvement of industrial KM CBR purposes* comprises details on CBR software program proprietors, CBR experts and price extra resellers
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Additional resources for Applying Knowledge Management: Techniques for Building Corporate Memories (The Morgan Kaufmann Series in Artificial Intelligence)
For example, if you have a headache, you may take an aspirin, and you do not expect it to make your headache worse because in the past it has usually helped. 2 Situations Repeat A case-based reasoner expects situations to repeat. If they do not, there is no point in remembering them. Presumably, one of the main reasons we bother to remember anything is because we believe the things we remember may be of some use to us in the future. When we encounter a problem such as getting the mower to start after the winter, getting the baby to go to sleep, or finding a parking space near that restaurant, we remember how we solved the problem in case it ever happens again.
4. acquire knowledge (learn, create, or identify); analyze knowledge (assess, validate, or value); preserve knowledge (organize, represent, or maintain); and use knowledge (apply, transfer, or share). Don’t get too concerned by the choice of words used here, but accept that to manage knowledge you must ﬁrst have some knowledge to manage, you may need to analyze the knowledge you have, you will need to store the knowledge, and of course you will want to be able to access and use the knowledge in the future.
The outcome of the review process is a decision to retain the case as a new case in the case base, or not. This process may also review the decisions that were made in controversial or marginal cases. ” Conversely, the managers of the bank may agree that customer loyalty is an important asset, and similar loans should be granted in future similar situations. 9 CBR Processes 43 What is important here is that the CBR-cycle, through its review process, provides an explicit way for decisions and their outcomes to be reviewed and for the knowledge they contain to be managed.